Refund policy
Return and Refund Policy
Effective Date: February 25, 2026
Shahan Rising Enterprises (“we,” “our,” or “us”) wants you to be satisfied with your purchase. This Return and Refund Policy explains how you can return products or request refunds and the terms that apply.
1. Returns
Eligibility
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Items must be returned within 30 days of purchase.
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Items must be in their original condition, unused, and with all original packaging, tags, and accessories.
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Certain products or services may be non-returnable. Any such items will be clearly indicated at the time of purchase.
Process
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Contact us at info.shahanrising.int@gmail.com or call +92 331 2471063 to initiate a return.
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Provide your order number and reason for the return.
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We will provide instructions for shipping or returning the product.
Note: Customers are responsible for return shipping costs unless the product is defective or damaged.
2. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be issued to the original payment method used for purchase.
Partial Refunds: If the item is not in its original condition, is damaged, or missing parts, a partial refund may be issued at our discretion.
3. Exchanges
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Exchanges are subject to product availability.
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If you need to exchange an item for the same item or a different product, contact us at info.shahanrising.int@gmail.com to arrange it.
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Customers are responsible for any shipping costs associated with exchanges unless the product is defective or damaged.
4. Damaged or Defective Products
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If you receive a defective or damaged product, contact us within 7 days of receipt.
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Provide photos or evidence of the damage.
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We will offer a replacement, repair, or full refund depending on availability.
5. Contact Us
For any questions regarding returns, exchanges, or refunds, contact:
Shahan Rising Enterprises
Email: info.shahanrising.int@gmail.com
Phone: +92 331 2471063
Website: www.shahanrisingenterprises.com
